A provider can look identical to another on paper. The difference shows up in week three, when a shift is missed or an invoice is wrong. These checks are the ones that predict how that week will go.
Print the list, or keep it open while you call. You do not need to ask every question in one conversation, but you should have an answer to each before you commit.
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Screening
4 checksThe service
5 checksMoney and terms
6 checksHow to score the answers
You are not looking for perfect answers. You are looking for direct ones. A provider who says "I will need to check that and call you back" is more trustworthy than one who improvises a confident answer.
Three red flags are enough to walk away: no insurance, no clear cancellation policy, and an unwillingness to put the rate in writing.
Ask to meet the carer
A short introduction before the first visit reduces anxiety for everyone. If a provider refuses, ask why. There are legitimate reasons, but "we do not do that" is not one of them.
What to do with the answers
Write them down next to the provider's name. Compare two or three providers on the same page. The decision is usually clearer than it felt on the phone.
Then read the service agreement before you sign. If anything in it contradicts what you were told, ask for the written version to be corrected.
Common questions
How many providers should I compare?
Two or three is enough. More becomes noise.
Should I choose the cheapest?
No. Compare the total weekly cost, the continuity of staff and the cancellation terms.
Do I need a service agreement?
Yes. It sets out the rate, the scope, privacy, cancellation and complaints. Read it before you sign.
Can I change providers later?
Yes. Ask about the notice period and how records are transferred.
What if I cannot get a straight answer?
That is the answer. Choose someone else.
Sources and further reading
This guide is general information, not medical, legal or financial advice. If you are worried about your health, call your GP. In an emergency, call 000.