Care guides
Getting started
The first phone call, the first visit and the first month.
6 guides in this section
Each one answers a question families actually ask.
Choosing a provider
What to compare between home care providers: continuity, insurance, rates, cancellation, complaints and the questions that reveal the difference.
Read the guideThe first week
What to expect in the first week of home care: the first visit, settling in, what to adjust and how to tell if it is working.
Read the guideQuestions to ask
The questions worth asking before you book home care, and what a good answer sounds like compared with a bad one.
Read the guideService agreements
What a home care service agreement should contain, the clauses to check, and what to do if something is missing or unclear.
Read the guideChanging providers
How to change home care providers without losing continuity: notice, records, funding transfers and what to check before you move.
Read the guideWhen a parent refuses help
What to do when a parent refuses home care: the reasons behind refusal, how to start small, and when to involve a GP or social worker.
Read the guideStarting is the hardest part
Most people put off the first call for months. They are not sure what to ask, what it will cost, or whether they are ready.
These guides take you from the first phone call to the first month of care. They include the questions that reveal the difference between providers, and the things worth writing down before a stranger walks through the door.
Start with the question that woke you up
If you are not sure where to begin, call us and describe the situation. We will point you to the right guide, or tell you if you need a different service.
Let us talk about what would help.
Call for a free, no-pressure chat. If we miss you, we call you back the same day.